Customer Accounts

In this section

• Customer Account Indicators
• Creating and Editing a Customer Account
• Credit Limits
• Calculating Reserved Amounts
• Receivables and Payment Allocation
• Calculating a Recommended Payment

A customer account is an account in the billing system for a particular customer and with a unique number. Each customer account has a payment and charging history.

One customer account can be charged for several price plans. Or you can create several accounts for one customer. Both cases have their pros and cons.

	Pros	Cons
One account for several price plans	The customer has to memorize only one account number to make payments. Automatic distribution of funds: the customer doesn't need to pay for the services separately (for example, phone and internet).	If there are insufficient funds, all services are suspended.
Separate account for each price plan	If there are no funds on one account, only the services charged to that account will be suspended.	The customer has to memorize several account numbers and make several different payments. If one of the accounts runs out of funds, all services charged to it are suspended, even with sufficient funds on other customer accounts.p?

Customer Account Indicators

The customer account balance equals the difference between the payments and charges collected since its creation. Payments are made on the basis of cash orders and payment orders, and charges are made on the basis of charge logs. The system also supports payments and charges for negative amounts. The balance can be positive, zero or negative.

Current reserved amount equals the amount of money needed to pay for services within their reservation periods. The reservation period is set in the service providing scheme. The current reserved amount is blocked on the customer account and cannot be used to pay for other services.

Total reserved amount — the amount of money, sufficient to pay for services provided during the current billing period, which has not yet been charged to the customer account. Total reserved amount includes the current reserved amount. The column is displayed if the current reserved amount does not match the total reserved amount.

Available — money on the customer account which can be used to pay for any service. The amount in the Available column is calculated according to the following formula: Available = Balance – Current reserve amount + Credit limit. The available funds cannot be negative: if this formula gives a negative answer, there will be a zero in Available.

Credit limit is the amount of money given to the customer, on a permanent or temporary basis, to pay for services. If the customer is granted a credit limit, the negative account balance will only affect the status of the services provided in one of two cases: the credit limit is less than the customer’s debt or the credit limit has expired.

Promised payment — the most commonly used name for the service which enables customers to set themselves a temporary credit limit in the Customer Self-Care Portal.

Recommended payment — the cost of services which the customer is recommended to pay.