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Service Access

Access services are the services of the Access services type defined in the service providing scheme, and are used for managing customer access to services. Access services cannot be provided if they are not included into the price plan.

Viewing access services on the Services tab

If an access service is included into the price plan, you can use on the Services tab of the customer's page to switch the access on/off.

When switched off, the access services on/off button looks like this:

Manual switching on/off access services

When switching on the service manually

  • The access service indicator is changed to green.

  • In subscription: the switched on service is shown in the price plan with the begin date same as the date of switching on.

  • For CPE, the event of At switching on services type occurs (if set).

  • In the charge log, there is a new row showing the service with the begin date same as the date of switching on.

When switching off the service manually

  • The access service indicator is changed to orange with an exclamation.

  • In subscription: the switched off service is deleted from subscription, so that it will not be on in the new billing period.

  • For CPE, the event of At switching off services type occurs (if set).

  • In the charge log, in the row showing the service, the end date is set the same as the date of switching off.

Switching on/off access services automatically

The access service indicator is set to yellow with an exclamation.

The access services can be switched on/off automatically due to the change of balance. When the balance is negative (or, in case of using a credit limit, the credit limit is exceeded or expired), all access services for this account are off. However, the subscription to them is not ended, so when a customer tops-up the balance and a new charge log is issued, the access service for the account will be automatically on.

Using access services

It is necessary to include the access services into the price plan, when:

  • the price plan includes traffic services and the traffic limit with an excess charge;

  • promised payment is used;

  • the subscription fee is gradually charged over the billing period.