Working with Customers

See also

• Customer Accounts
• Contracts
• Subscriptions to Services

Accounts, Contracts, and Subscription to Services

To provide phone services to your customer, apart from CPE, you should create a customer account, a service contract and a subscription to a proper price plan. If a customer is going to pay for different types of calls (local, regional, and long-distance) separately, you need to create three accounts (one per each type of calls), and three contracts with three subscriptions to the corresponding price plans.

Regardless of the number of customer accounts and contracts, there is always only one piece of CPE used to provide one customer with phone services.

If all types of communication are included in one price plan, then there is only one account, one contract, and one subscription to service.

Subscription to Network Services

If a customer is going to use IP telephony, you should subscribe him or her to the telephony network service, using his or her component.