Using the System

The user of Hydra Billing can view or edit the data of various entities (subjects, objects, or documents), work with addresses, build reports and carry out any actions only if he or she has the appropriate permissions.

This chapter is about working with the main menu of Hydra Billing and the main entities of the system — subjects, objects and documents. It contains the following sections:

• Product Catalog — working with the product catalog (services and price plans, entries and specifications for creating objects, and so on)

• Individuals — creating, viewing and editing individuals.

• Organizations — creating, viewing and editing organizations.

• Customers — creating, viewing and editing customers, including subscription to services and network services, working with customer accounts, services access, and suspensions.

• Groups — working with subject groups.

• Тags — working with tags for labelling entities.

• Documents — working with various documents (price specifications, contracts, invoices, and so on).

• Reference Data — system and user reference data.

• Regions — registry of regions including municipal regions management.

• Addresses — creating and editing different addresses (street, phone, network, and so on).

• Тelephony — registries of area codes and CDRs.

• Network Addresses — registries of network addresses.

• Аctive Equipment — creating and editing active equipment and its components.

• Passive Equipment — creating and editing passive equipment and its components.

• Network Services — creating and editing network services.

• Real Estate Objects — viewing and editing real estate objects.

• Аgents — creating and editing traffic collectors and active equipment managers.

• Events — creating and configuring events to manage subjects and objects.

• Bulk Actions — bulk operations.

• Office — payment operations.

• Reports — building reports on payments, goods and services realization, unaccounted traffic, and accounts status.

• Administration — defining system parameters, setting up tasks, managing templates and workflows, and so on.