Preset Roles

In Hydra, there is a number of preset roles you can assign to your employees. You can edit the roles at your own discretion too.

Role	Has Permissions to Do the Following
Accountant	View customers. Create, edit and change statuses of bank statements and period opening/closing memos; view and cancel charge logs and price specifications; view and cancel payment documents. Accept all types of payments, activate vouchers. Build reports on payments, accounts status, and services usage. Export invoices into an ERP system.
Billing engineer	Create and edit customers, individuals and organizations; subscribe customers to services and grant access to applications; add comments to subjects, change passwords without entering old ones, and terminate charge logs early. Create and edit objects and their components, including both active and possible equipment, network services, traffic collectors, agents, and equipment managers. Create, edit and change statuses of service contracts, annexes, addendums, basic contracts, price and traffic classes specifications; view charge logs, payment documents, and invoices; extend charge log periods. Create and edit addresses, product catalog entries, events, and CDRs. Build reports on customers, addresses, unaccounted traffic, and CDRs. Create and edit employees. View service providing schemes. Access the provisioning data, except for editing profile templates and session types, re-creating profiles by templates, and terminating sessions manually.
Support engineer	Create and edit customers; subscribe customers to services and grant access to applications; add comments to subjects, change passwords without entering old ones, and terminate charge logs early. Create and edit both active and passive equipment including components. View traffic classes specifications, price specification, charge logs, and payment documents. View addresses (street, network and phone ones), view product catalog entries, and events. Build reports on CDRs. View audits.
Marketing specialist	View customers, individuals and organizations. View service contracts. View street addresses. Build reports on payments, customers, accounts status, and services usage. View business indicators.
Sales manager	Create and edit customers and organizations, view banks; subscribe customers to services; add comments to subjects, and terminate charge logs early. Create and edit both active and passive equipment including components. Create, edit and change statuses of service contracts, annexes, and addendums; view basic contracts, charge logs, payment documents, and invoices. View street addresses and product catalog entries. Build reports on customers. Create invoices.
Cashier	Accept all kinds of payments and activate vouchers.
Chief executive officer	View bank statements and payment documents. Build all types of reports. View business indicators; create and edit employees.
Customer care specialist	Create and edit customers and organizations; subscribe customers to services and grant access to applications; add comments to subjects, change passwords without entering old ones, and terminate charge logs early. Create and edit both active and passive equipment including components. Create, edit and change statuses of service contracts, annexes, and addendums; view basic contracts, price specifications, charge logs, payment documents, and invoices. View product catalog entries. Build reports on customers.