Criteria for Building Reports on Customers¶

Customer Parameters¶

Customer — a customer the report is built on.
Customer account — an account of a customer.
Balance — a difference between payments and charges on a customer account calculated from the moment the account was created.
Basic subject — a basic subject of a customer.
Creation date — a date and time a customer was created in the system.
Status — a status of customer.
Equipment — a CPE a service was provided at.
Customer group — if the Group check box is selected, the data is included in the report separately for each customer group, and if a customer belongs to several groups his or her data is included in the report multiple times.
Basic subject group — if the Group check box is selected, the data is included in the report separately for each group of a basic subject, and if a subject belongs to several groups its data is included in the report multiple times.
Customer custom field — a custom field of a customer which is chosen in Name within the criterion settings.
Real estate object custom field — a custom field of a real estate object corresponding to the service address of a CPE; this parameter is chosen in Name within the criterion settings.
Work phone — a work phone of a customer's basic subject.
Home phone — a home phone of a customer's basic subject.
Mobile phone — a mobile phone of a customer's basic subject.
Last comment — the latest comment left on a customer's page.

Contract — a service contract.
Contract remark — a remark to a service contract.
Basic contract — a basic contract for a service contract.
Contract date — a date and time used to identify a service contract.
Contract start date — a start date of a service contract.
Contract end date — an end date of a service contract.
Contract status — a status of a service contract.
Start date of first charge log — a minimum start date and time among all charge logs issued within a service contract.
End date of last charge log — a maximum end date and time among all charge logs issued within a service contract.

The group contains criteria specifying a service address of a CPE:

Service — a service or a price plan a customer is subscribed to.
Service type — a product catalog section a service belongs to (Price plans or Services).
Service group — a product catalog group a service belongs to.