Audits

The Audits tab is available only upon the View audits permission from the Administration section.

The Audits tab allows viewing the history of changes of a customer's parameters (code, status, basic subject, and so on) and subscriptions to network services.

Open the necessary section, click , specify a period, and click Search.

In Subscriptions to network services, you can filter by subscription ID. See the ID on the Network services tab.

From the history above it is clear that on January 16 the employee (John Doe) deleted the customer's subscription to the VPN network service. On February 26, the employee gave the customer access to the Customer Self-Care Portal in Access to applications on the Services tab. Then the employee set a login (marv) different from the default one — the customer's code marvin. After that, the customer changed a password via the Customer Self-Care Portal by himself.