Editing a Customer

To open a customer’s page use the quick search or the Registry of customers.

The following tabs are available, depending on the rights of the current user:

General — to view and edit customer details, manage accounts, contracts, subscriptions to services, and equipment;

• Permissions — to manage customer access;

• Network services — to subscribe a customer to network services and allow access to applications;

Services — to view information about current, ordered, and already provided services;

• Discounts — to view current and previously granted discounts;

• Payments and charges — to view a history of payment and charges;

• Sessions;

• Profiles;

• Documents — to view all documents connected with the customer;

• Comments — to write comments or set reminders;

Audit — to view the change history of customer subscriptions to network services.

You can log in to the customer’s Self-Care Portal: click More, click Log in to Self-Care Portal, and type your password for the Service Provider Console.

To change the customer’s basic subject (individual or organization), click More, then click Change basic subject and enter a new basic subject.

To delete a customer, click Delete at the bottom of the customer’s page.