Suspension Services¶

Non-payment Suspension¶

A non-payment suspension is a one-off service with a time-based billing period (for example, 3 months). It is activated automatically if funds on a customer account are insufficient for providing services according to all subscriptions in terms of a current contract. A number of days since last charge log for these subscriptions ended should be greater that a number specified in the Grace period before non-payment suspension division parameter. It is not possible to activate the non-payment suspension manually.

The non-payment suspension can be activated only on the condition that within division parameters there is a grace period specified and the corresponding service is added to a price specification which is in force for a customer.

The system uses the grace period duration set at the time when the last charge log in terms of the contract was closed. Even if later on you decrease Grace period before non-payment suspension, the contract will still be suspended only after the old period is over. To use a new period, select the Process customer accounts using new suspension parameters check box within the Activating non-payment suspensions task settings.

When the suspension is activated the contract becomes Suspended. Other services under the contract are disabled.

If at the time of suspending all other customer contracts are already Suspended, or within other contracts there are subscriptions but no charge logs are issued, the customer also becomes Suspended. However, he or she retains access to the Customer Self-Care Portal where a recommended payment amount can be seen. Customer equipment becomes Inactive, and addresses bound to it, which periods end after the suspension starts, become Disabled.

When the billing period of the suspension service is over, the contract is transferred into the Terminated status, and all subscriptions based on it get closed. If all contracts of the customer become Terminated the customer is Disabled.

There is a special task called Activating non-payment suspensions that issues charge logs for suspension services. The Terminating service contracts and disabling customers task processes contracts with expired suspension periods.

Reactivating Suspended Services¶

Services are restored after the non-payment suspension if:

the customer account has sufficient funds to issue charge logs for all subscriptions for services with the highest priority (in terms of one contract): a payment has arrived, the customer has used a promised payment in the Customer Self-Care Portal, or the customer has been granted a credit limit (permanent or temporary);
the customer changes services in subscriptions for other ones (via the Customer Self-Care Portal or by contacting support) so that funds on the account are enough for issuing charge logs.

In these cases, a charge log with the suspension service is terminated, the customer and customer equipment become Active, equipment addresses which periods end later than the suspension end date become Enabled, and the contract gets back in force. Charge logs are issued for subscriptions.

Temporary Suspension¶

A temporary suspension is a recurrent subscription service. It blocks issuing charge logs for subscriptions to regular services in terms of a current contract. It can be a voluntary suspension a customer subscribes to in the Customer Self-Care Portal, or, for example, a suspension for a viral activity enabled via the Service Provider Console.

If in terms of one contract services are provided at different CPE, Hydra Billing allows suspending subscriptions to these services separately. To suspend a certain subscription, create a subscription to the temporary suspension and specify the same equipment as in the subscription to be suspended. You can also suspend all subscriptions within a contract at once. To do so, specify no equipment when subscribing to the suspension service.

If any of the regular services is provided without equipment it can be suspended only together with all other subscriptions under the contract.

To use one and the same suspension service for one or for all subscriptions under the contract, make sure that in its providing scheme Service providing point has the Can be specified value.

You can create two providing schemes for suspension services. In the first one, in Service providing point choose Equipment, and in the other one — Not specified. Then, apply these schemes to various suspension services: a service with the first scheme will suspend separate subscriptions, and the second one — all subscriptions within a contract.

In case there is already a temporary suspension used for one subscription in terms of a contract it is impossible to activate another suspension for all the subscriptions.

A charge log with a temporary suspension service is issued after the suspension subscription starts and the current charge log for a regular service is closed. Similarly to the case, when a price plan is changed, you can immediately activate the temporary suspension by terminating the current charge log for the regular service and issuing a charge log for the suspension service.

A customer with an activated suspension service remains Active, and the customer's contract is In force.

If an end date is specified in a suspension subscription, subscriptions to regular services get activated again when it is over (charge logs for them will be issued when the suspension service charge log becomes Executed). Otherwise, when the next billing period for the suspension service is over, a new charge log is issued for it.

A customer can disable a temporary suspension in the Customer Self-Care Portal if within the corresponding providing scheme Permission to unsubscribe is set to Customer or operator. Changes come in force instantly: a charge log for a suspension service is terminated on the current date, and subscriptions to regular services get in force.

If after the end of the temporary suspension a customer has insufficient funds for issuing charge logs for regular services the Grace period before non-payment suspension starts according to division parameters.